Stay away from my IV drip.
So, apparently, Verizon CSRs do not understand decimals.
G: [big sigh] Okay, I think I have to do this again. Do you recognize that there’s a difference between one dollar and one cent?
A: Definitely.
G: Do you recognize there’s a difference between half a dollar and half a cent?
A: Definitely
G: Then, do you therefore recognize there’s a difference between .002 dollars and .002 cents
A: No.
The short version is, this guy was quoted a rate of two thousandths of a cent per KB for data usage, and was (of course) charged two tenths of a cent. Many, many calls and letters confirmed that nobody seems to realize that “point oh oh two cents” is not the same as “point oh oh two dollars,” so it’s a good thing these people aren’t doing stoichiometry. The xkcd recommendation? Just pay the bill.