SIRIUS update.
Our SIRIUS radio’s been saying Updating… for a few weeks. We took it in to the dealer last week, and they determined that, uh, they didn’t know what was wrong, and we’d need a new “black box” (the whole satellite receiver component, between the antenna and the head unit).
Today, the update from the dealer is that SIRIUS will also need to replace part of the head unit (oy), and the update directly from SIRIUS is the following email:
Dear SIRIUS Satellite Radio Subscriber:
Thank you for your continued patience as we work with Mazda to correct
the problem that has interrupted service to some SIRIUS subscribers.
We have determined that the problem is not related to the SIRIUS
broadcast system; however, Mazda and SIRIUS technical experts have
isolated the issue, which is related to select radios on the following
vehicles:
Mazda 3
Mazda 5
MX-5
CX-7
We have identified a solution, which we expect to implement no later
than next week, that should allow you to resume your Sirius service.
Once more, we apologize for this inconvenience, and we will update you
again early next week. Ensuring affected customers are satisfied will
remain our top priority.
3 Responses to “SIRIUS update.”
What’s the update on this issue? Mine is still doing the same “Updating” thing, since I bought my 2006 Mazda3 on 2 Oct. of this year.
comment posted at 9:29 pm on 19 Oct 2006
I just installed my Sirius radio in my Mazda and I’m having the same issue. It’s December now, is this not yet resolved?
comment posted at 12:14 pm on 26 Dec 2006
I have an aftermarket pioneer in my car. When XM and Sirius began updating, mine locked in updating status and stopped working on Sirius mode. Sirius technical tried to reset it with a signal and advised I needed to have a radio shop unplug the antenna receiver and reset the receiver. I paid $35 to do this and they advised me it wasn’t on my end. I contacted Sirius who refuses to admit this is a result of their updating process. They say my receiver has gone bad and I need to buy a new one and have it installed. They refused to send me one and me pay for the installation. They were willing to let me drop two accounts for a $70 part which made no sense to me. Anyone had similar issues? Got any suggestions?
comment posted at 12:38 pm on 11 Dec 2008